OUR MISSION AND IMPACT

Our mission is to improve the health of the people in our communities every day, with quality and compassion. With a focus on quality, safety, value, and experience, Baystate is not only a keystone of our region – we are also a national leader in healthcare.

Baystate Health is the largest healthcare organization in western Massachusetts. The care we provide plays an essential role in health of the people in our communities. Our impact is felt from the patient bedside to the classroom to the workplace and beyond.

Facts & Figures

With a workforce of nearly 12,000 team members, Baystate Health is one of western Massachusetts’ strongest economic engines. With more than 980 beds on average across our five hospitals, we are working to make healthcare accessible to people in our region.

Our typical annual impact includes:

  • Over 1.8 million outpatient visits, including comprehensive sick and preventive care
  • Over 197,000 emergency and urgent care visits
  • More than 36,600 surgeries performed
  • More than 4,000 babies born at Baystate Health hospitals
  • Around 800 medical students, residents, and fellows, nearly 1,200 nursing students and residents, and more than 400 allied health students

ACADEMIC INNOVATION

As an integrated academic health system, the advancement of knowledge is a major component of our mission. Serving as the regional campus of the University of Massachusetts Chan Medical School, we educate and train current and future caregivers – preparing much of our region’s health care workforce to meet patients’ needs for years to come.

OUR DIVERSE WORKFORCE

The diversity of our workforce allows us to meet our community’s needs with cultural competence and compassion. We’re committed to creating an inclusive environment for both employees and patients. As a result, the Human Rights Campaign has recognized Baystate Health as a national leader in providing inclusive and equitable healthcare.

COMMUNITY PROGRAMS

In service of our mission, we work to bring healthcare out of the hospital and into the community. We serve our local community through our many health initiatives, including:

  • Supporting community-based organizations
  • Developing programs that help prepare our young people for future success
  • Advancing early interventions in wellness and nutrition

More locations within our health system

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Baystate Medical Center

A 716-bed Magnet-designated tertiary hospital with the area’s only Level 1 trauma center and the largest training center for Tufts University School of Medicine.
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Baystate Franklin Medical Center

A 90-bed and 20-bassinet community hospital in Greenfield, providing medical, surgical, obstetric, pediatric, psychiatric and behavioral health care.
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Baystate Children's Hospital

Baystate Children’s Hospital, within Baystate Medical Center, offering complete critical care, the region’s only Pediatric IC and Neonatal IC Units, and its own pediatric emergency department.
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Baystate Wing Hospital

A 74-bed hospital in Palmer, providing a broad range of emergency, medical, surgical and psychiatric services; and supported by five outpatient medical centers.
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Baystate Noble Hospital

A 97-bed acute care community hospital in Westfield, providing surgical and specialized patient services including intensive care, emergency, cardiopulmonary, cancer, and behavioral health services.
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